Privacy policy

Aims of This Notice

Capital Care Villages is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us.  We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations.  

Collecting Information 

Information may be collected via enquiring on our websites or in person. Personal information is collected directly or through form filling, mainly manually, but also electronically for some purposes, eg when contacting the service via its website.

What we do with Personal Information

All personal information obtained is used only to ensure that we provide a service, which is consistent with our purpose of providing a retirement living service. It will not be disclosed or shared for any other purpose.

How we Keep your Information Safe

We have a range of policies that enable us to comply with all data protection requirements.  Foremost are:

  • Complaints
  • Computer Security
  • Confidentiality of Service Users Information
  • Data Protection- GDPR
  • Information Governance under the General Data Protection Regulation
  • Protecting Personal Data under the General Data Protection Regulation

With Whom we Might Share Information

We only share the personal information of service users purchasing care services with us with their consent on a “need to know” basis, observing strict protocols in doing so.  Most information sharing of service users’ information is with other professionals and agencies involved with care and treatment. 

The only exceptions to this general rule would be where we are required by law to provide information e.g to help with a criminal investigation.  Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would ensure that the information provided is treated in confidence.

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

How Long we Keep Information

There are strict protocols in place that determines how long the company will keep the information, which are in line with the relevant legislation and regulations.

How we Keep our Privacy Policies up to Date

The staff appointed to control and process personal information in our company are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.

Our Registered Office is at:

Capital Care Villages (Dulwich) Ltd
1 Battersea Square
London
SW11 3RZ